Frequently Asked Questions

You can register on ChipChip by providing your mobile number. You will receive an OTP (One-Time Password) to complete the registration process.

You can find products with significant discounts by browsing the 'Big Discount' section on the app.

Yes, you can. ChipChip allows you to explore products by categories and banners.

Absolutely! You can use the search feature to find specific products easily.

Yes, every product on ChipChip has at least two prices. The group price is always discounted. Additionally, if you click on a product, you will find bulk deal options.

You can find available groups in three ways: on each product page, in the 'All Available Groups' section, or through links shared on social media.

To create a group, simply select the 'Create Group' option on the product detail page. Alternatively, on every product, there is a red button labeled 'for team.' Clicking that button will take you to your cart and allow you to create a group.

You can join an existing group by selecting the 'Join Group' option during the purchase process

In the cart section, there is a 'Group' tab where you can find unjoined or uncreated orders. This tab provides an easy way to manage your group purchases.

After creating or joining a group, go to the 'Orders' section, and then tap on the 'Groups' tab. You will find a share icon next to your active groups. By clicking that icon, you can share the group's link. Please note that this option is available only for active groups with the required number of members.

You can chat with group members by clicking on the blue chat button within the orders or group section.

You can contact our support center through the app by navigating to 'Orders', 'View Details', 'Show Delivery Details', and clicking on the 'Contact Support' button.

You can track your order status by going to the 'Orders' section in the app.

You can manage your addresses in the app's 'Manage Address' section.

You can update your profile information in the app's 'Manage Profile' section.

Yes, you can manage your favorite products in the app.

You can cancel an order, but it must be done before the provider accepts it.

If you cancel an order before the provider accepts it, you will receive a refund.

If a group can't reach the required number of members within the specified time, the group and the order will be canceled, and you will receive a refund.

Yes, You will receive notifications whenever new members join your group and when a group is completed (fulfill group members requirement).

There are three delivery methods: Last Mile, Dropoff Location, and Pickup from the Group Leader. Each has its own features and charges.

Orders are typically delivered within 24 hours after confirmation.