ChipChip Privacy Policy

Personal Information We Collect

We collect several types of information from our Registered Users, including:

• Contact Details: Email Address, Contact Number
• Personal Details: User Name
• Billing Details: Physical Billing Address, Payment Method, Transaction Details
• User Preferences: Order method preferences, Time-zone, Language
• User Comments: Feedback, Complaints

This information allows us to process orders, respond to inquiries, and provide customer support. Data is collected through website forms, mobile applications, emails, phone calls, and direct communications with our customer service team.

Additional Collected Data: We may collect and process:

• Precise Location Data: For location-based services, operation availability and delivery estimation.
• Device Identifiers: Device ID, Device Advertising ID, operating system, and mobile network information.
• Sensitive Personal Information: This may include billing details and transaction history which are treated as sensitive under applicable privacy laws.

Additional Disclosures for Transparency

To align with app store disclosures and regional laws, we confirm that the following data types may be collected automatically depending on your usage:

• Crash logs and diagnostics
• In-app search history and analytics
• Precise location (only when permission is granted)
• Photos or files you upload within the app

We do not access your contacts or other sensitive data unless you provide explicit permission. You may revoke access permissions anytime in your device settings.

How We Use the Information We Collect

Your information is used to:

• Process your orders and manage your account
• Respond to your inquiries or suggestions
• Notify you of product updates, offers, or policy changes
• Send confirmation emails and notifications
• Improve our website, applications, products, and services
• Prevent fraud by verifying transactions

Cookies

We use cookies to enhance your experience on our site. These cookies help us recognize returning visitors and customize content. No personally identifiable information is stored in cookies unless you provide it voluntarily.

Security

We take data security seriously and implement security measures to protect your personal information from unauthorized access, misuse, or loss. All sensitive data is encrypted before transmission. However, we cannot guarantee complete security.

Sharing Information with Third Parties

We may share necessary information with third-party service providers to facilitate order processing, payment transactions, customer support, and marketing services. These third parties are restricted from using your data for any purpose other than providing their service.

We do not sell your personal data. However, we may share it with trusted third-party partners for business purposes such as service improvements and marketing. You may opt-out of such sharing or targeted advertising by emailing support@chipchip.social

Microsoft Clarity & Advertising

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our application through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Application usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for application optimization, fraud/security purposes, and advertising. For more information, visit the Microsoft Privacy Statement.

User Rights Under Privacy Laws

You have the following rights regarding your personal data, subject to applicable laws:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information from our systems, subject to certain exceptions.
• Right to Rectification: You may request corrections to inaccurate or incomplete personal data.
• Right to Know: You have the right to know what personal data we collect, why we collect it, whether it's sold or shared, and with whom.
• Right to Opt-Out of Sale or Sharing: Currently we do not sale or share your data with the exception of sharing data with third party service providers, but if at any time we change our policy you may opt out of the sale or sharing of your personal data.

To exercise any of these rights, please contact us at support@chipchip.social

Your Right to File a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority.

Changes to Privacy Policy

We reserve the right to update our Privacy Policy at any time. Changes will be posted on this page, and continued use of our services implies acceptance of the revised policy.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once data is no longer needed for operational, legal, or contractual obligations, it is securely deleted or anonymized.

Disclaimer

The content provided on this website, including newsletters and social media updates, is researched thoroughly, but we do not guarantee complete accuracy. All written and visual content is protected under copyright law and cannot be used without permission.

Contact Details

If you have any questions, feedback, or concerns about this Privacy Policy or wish to exercise your data rights, please contact us:

ChipChip Inc
Phone: +251 111 135 752
Email: support@chipchip.social

We do not currently appoint a separate Data Protection Officer (DPO). Privacy inquiries are handled by our support team.